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DOWNLOADS / STREAMING MEDIA QUESTIONS
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All of the MP3s and Videos available in the "Hear It" and "Downloads" sections of our site utilize Windows Media streaming technology. You will need the FREE Windows Media Player to listen to audio and watch video on the Relapse.com.
Are you using a Macintosh? No problem! Windows Media Player is supported on the Macintosh platform, too.
Click here to download the latest Windows Media Player for your system to fully enjoy the audio and video on this site.
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ORDER / ACCOUNT SUPPORT LINKS
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>> Click here to log in to My Account to:
- Check the status of your order(s);
- Change account information (addresses, contact info, passwords);
- Update subscription information (e-mail & magazine).
>> Shipping Policy / Prices
>> Returns Policy
>> Privacy Policy
>> Contact Us for all other questions or problems.
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Relapse Records Shipping Policy
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For U.S. Customers:
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- All shipments carry a base charge of $2.50 for the first item, and $1 for each additional item.
- Orders under $40 are sent via USPS, or can be upgraded to UPS for an additional $3.
- Orders over $40 going to street addresses in the continental U.S. go by UPS at no additional charge.
- Orders going to Alaska and Hawaii and to P.O. Boxes/military addresses must go by USPS.
Sorry, there are no rush deliveries for these addresses.
- All orders sent via USPS can be insured for an additional $3.
- Orders under $100 sent via UPS are automatically insured at no additional charge.
- Orders over $100 sent via UPS can be insured for an additional $3.
- 5-7 day rush - add $5
- 3 day rush - add $10
- 2 day rush - add $15
- Next day rush - add $20
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For Mexican and Canadian customers:
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$4 for the first item. $1 each additional.
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No rush deliveries.
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No insurance.
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For the rest of the world:
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$6 for the first item. $2 each additional.
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No rush deliveries.
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No insurance.
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Relapse Records Returns Policy
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All sales are final. No returns. No exchanges.
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